We believe in offering superior quality designs and products but there could be circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will happily refund the money or exchange it within 15 days from the date of delivery for other items of the same or higher price that are listed on www.satyapharmaceutical.com. The difference in the amount and the shipping costs will be borne by the customer. Even if you are unhappy with the purchase decision and wish to get the refund back, we will refund you the money except Return shipping cost will not be refunded.
Kindly note that we will inspect the item before refund / exchange and refund / exchange will take place only under the following conditions
- Returns will only be accepted if the product is returned in the original box with our invoice.
- The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
- If the item has been resized, altered or damaged we won’t be able to offer the refund/exchange and will have to return it to the customer at the customer’s expense.
Steps to follow to exchange / refund our product
- Drop us an email at firstname.lastname@example.org or Call us at +911147086546.
- Expect a response from us within 1-2 working days.
- Pack the product and courier it to our address with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there is no damage of goods in transit.
Money will be refunded only after we receive the product and that too in original condition in which we had sent. If we found that product has been used/tampered/ mishandled then we will not refund the money and send product back at your expense.
There is no exchange, return or replacement policy on international orders.
If you wish to cancel the order, Please get in touch with us at our Customer Care number +911147086546 as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
If your order has been dispatched then:
You need to take delivery of the product and then return the product to us and we will refund your money.
Please note international orders once processed cannot be cancelled.
Refund / Exchange shipping address
M/s Satya Pharmaceuticals,
PD-98A, Ground Floor,
Near ND Block, Delhi,
Contact Number : +911147086546